Khelobaji FAQ — all your questions answered in one place

To register on Khelobaji, you'll need: an active Bangladeshi mobile number, your full name, date of birth, and a strong password. Registration is completely free and takes just 2 minutes. For more details, registration page view.

No. Khelobaji only allows one account per person. If multiple accounts are found, all of them may be suspended and any balances forfeited. Please play fair with a single account.

On the login page, Go to the login page and click the "Forgot password?" link. An OTP will be sent to your registered mobile number. Once verified, you can set a new password. Alternatively, you can log in directly using the OTP tab.

KYC (Know Your Customer) is an identity verification process. It's required for large withdrawals or to increase your account limits. You'll typically need to upload a photo of your national ID or passport. This is done purely to keep your account secure.

Yes. You can temporarily or permanently close your account at any time. Send an email to support@khelobaji.bet or submit a request via live chat. As part of our responsible gaming commitment, we also offer self-exclusion. Details On the responsible gaming page, available.

For security reasons, changing your number requires contacting support directly. Having a verified KYC speeds up the process. Send your request to support@khelobaji.bet.

With "Remember me" enabled, you'll stay logged in for up to 30 days. Without it, your session ends when the browser is closed. For your security, always log out after using a shared or public device.

After 5 consecutive failed password attempts, your account will be temporarily locked for 30 minutes. Wait 30 minutes and try again, or log in via OTP right now and reset your password.

Payment methods currently available on Khelobaji:

• BKash (deposits & withdrawals)
• Nagad (Deposit & Withdrawal)
• Rocket (Deposit)
• Bank Transfer (for larger amounts)
• Cryptocurrency (on select options)

For more information, payments page view.

Minimum deposit: ৳300. Minimum withdrawal: ৳500. The maximum single withdrawal limit depends on your payment method and KYC status.Transactions page There's more detail available.

Withdrawals to bKash and Nagad typically arrive within 5–15 minutes. During peak times, it may take up to 1 hour. Bank transfers take 1–3 business days. Having KYC verification completed speeds up the process.

Deposits are usually instant. However, delays can occasionally happen due to:

• Payment gateway temporarily busy
• Incorrect reference number provided
• Network Issues

If it still hasn't arrived after 15 minutes, contact support with your transaction ID.

Khelobaji does not charge any withdrawal fees. However, your payment provider (such as bKash or Nagad) may apply their own transaction fees in accordance with their policies.

No, bonus funds cannot be withdrawn directly. To withdraw bonus winnings, you must meet the specified wagering requirements. Each bonus has its own terms —rewards page Full details available.

Common reasons for withdrawal rejection include: incomplete KYC verification, unmet bonus wagering requirements, or incorrect payment details. Contact support directly to find out why your withdrawal was rejected and how to resolve it.

Standard accounts can make up to 5 withdrawals per day. VIP and KYC-verified accounts have higher limits. Maximum daily withdrawal amount On the transactions page, is mentioned.

Always double-check the number before sending a withdrawal. If you've sent to the wrong number, contact support immediately. Recovery may be possible in some cases, but once a payment is completed it becomes difficult.

Make your first deposit within 7 days of registration and a 100% welcome bonus will be credited to your account automatically. The maximum bonus is ৳2,000. Bonus terms and conditions On the rewards page, Full details are available.

Yes — logging into Khelobaji every day rewards you with special prizes. Log in 7 days in a row and you'll unlock a mega bonus. Bonus amounts may vary daily and are subject to specific wagering requirements.

A percentage of your weekly net loss is credited as cashback to your account every Monday. VIP members receive a higher cashback rate. Wagering requirements on cashback are relatively low — see details rewards page view.

When you receive free spins, log in and navigate to the designated slots game — your free spins will be activated automatically. Any winnings from free spins are credited to your bonus balance and can be withdrawn once the applicable wagering requirements are met.

Yes! Refer a friend through Khelobaji's referral program and you both get a bonus. Find your referral link in your account dashboard. Your bonus activates as soon as your referred friend makes their first deposit.

Earn points by playing regularly on Khelobaji's VIP program. As your points grow, you'll advance through Bronze → Silver → Gold → Platinum → Diamond tiers. Higher tiers unlock better cashback rates, faster withdrawals, and a dedicated account manager.

Different bonuses have different expiry periods. Welcome bonuses are typically valid for 30 days, daily bonuses for 24 hours, and free spins for 7 days. Any unused bonuses will expire once the period ends.

Generally, you can only have one deposit bonus active at a time. However, daily login bonuses and cashback run separately. Before activating any bonus, rewards page Please read the terms.

At Khelobaji, you get:

• Sports Betting — cricket, football, tennis, badminton
• Live Casino — Baccarat, Roulette, Blackjack, Teen Patti
• Slots — thousands of themes to choose from
• Fishing Games
• Lottery & Crash Games

To browse new games, New Games page visit.

Log in → Go to Sports Betting → Select cricket → Choose your match → Review the odds → Enter your stake → Confirm. In-play betting is also available for live matches.

Khelobaji uses software from internationally licensed game providers. All games use RNG (Random Number Generator) technology that is independently audited. Live Casino results are determined by real dealers — there is no room for manipulation.

On the jackpot page, You'll find a full list of active jackpot games there. Log in, head to your chosen game, and place your bets. In progressive jackpots, a small portion of each bet goes into the pool — anyone can win at any time.

In most games, you'll be automatically returned to where you left off once the connection is restored. In Sports Betting, any bets placed before the disconnection remain valid. If you run into issues, share your transaction ID with support.

Each game has its own RTP (Return to Player). Blackjack typically offers 99%+, Baccarat 98.94%, and slots range from 94–97%. Choose your games responsibly and remember — all games are meant for entertainment.

Yes. If a match is cancelled or abandoned, the full stake is refunded to your wallet. Refunds are usually processed within 24 hours. If yours hasn't come through, please contact support.

Most games start from a minimum bet of ৳10. The minimum for Sports Betting is ৳50. Maximum bet limits vary by game and account status.

Yes. Khelobaji uses 256-bit SSL encryption — the same standard used by banks. All transactions are encrypted, and your personal information is never shared with third parties. Details Privacy Policy view.

Not at all. No Khelobaji staff or support agent will ever ask for your password, OTP, or card number. If anyone does, it's a scam — report it to support@khelobaji.bet immediately.

Yes. If a login is detected from a new or unrecognized device, you'll receive an instant SMS alert. If you get this notification, change your password right away and notify support.

No. Your personal information is never sold or shared with third parties. Data may only be disclosed to relevant authorities where required by law. Our Privacy Policy Read more.

Act immediately: email support@khelobaji.bet to request an account lock, and reach out via live chat. Change your password using OTP from your mobile number. The sooner you report it, the less damage can be done.

A strong password should include uppercase letters, lowercase letters, numbers, and special characters (#, @, !, etc.). It must be at least 8 characters long. Avoid using your date of birth, phone number, or any simple words as your password.

Khelobaji is committed to responsible gaming. We offer self-exclusion, deposit limits, and cooling-off periods. If you're experiencing gambling-related issues, On the responsible gaming page, or contact support.

Download page and download the app via the Android APK or iOS link. On Android, you may need to allow installation from unknown sources. On iOS, it's available through the App Store or via TestFlight.

Go to Settings → Security → Unknown Sources and enable that option, then try installing again. Make sure your phone has enough storage space. Delete the old APK and download a fresh copy. If the problem persists, contact support.

Start by clearing your browser cache and cookies. Check your internet connection and try using Chrome or Firefox. If the issue persists, download the mobile app — everything runs more smoothly there.

When you open the app, you'll receive an automatic notification if an update is available. Or, Download Page download and install the new APK. Your existing data and account will be carried over automatically.

Best performance is on Google Chrome and Mozilla Firefox. Safari works well too. It's best to avoid outdated browsers. For the optimal experience, use the mobile app.

Live Casino requires a stable internet connection (at least 5 Mbps). Make sure JavaScript and Flash/WebRTC are enabled in your browser. Try clearing your browser cache. If the issue persists, switch to the mobile app.

Yes, you can log into the same account on multiple devices. However, you cannot play the same game from two active sessions simultaneously — the most recent session will take over. For your security, avoid logging in on unfamiliar devices.